Tennis 360's Terms and Conditions
Introduction
Tennis 360 regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all users and visitors and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, please contact Dan Fraser on 0490 606 984 or email info@tennis360.com.au.
Tennis Australia
As an Australian Tennis Organisation, Tennis 360 may be required to share information with Tennis Australia. This privacy policy should be read in conjunction with Tennis Australia’s privacy policy at www.tennis.com.au/privacy.
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Collection of Information
In order to use the Tennis 360 website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by Tennis 360 is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.
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Use of Collected Information
Any details collected from Tennis 360's customers are required in order to provide you with our products and/or services and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.
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Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our website, email info@tennis360.com.au.
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Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing info@tennis360.com.au.
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Orders/Registrations
If you purchase a service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
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Communications
Tennis 360 uses personally identifiable information for essential communications, such as emails, account information and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing info@tennis360.com.au.
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Third Parties
Tennis 360 may at its discretion use third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Tennis 360 does not share any information with third parties for any unknown or unrelated uses. You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
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Legal
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.
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Links
Links on the Tennis 360 site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of tennis360.com.au.
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Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage and other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
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Security Policy
Tennis 360 uses Stripe as the online payment method. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, they use the best-in-class security tools and practices to maintain a high level of security.
All card numbers are encrypted at rest with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons can obtain plaintext card numbers but can request that cards are sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in a separate hosting environment, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.).
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For more information about Stripe and online credit card payments, please visit www.stripe.com
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Delivery Policy
Tennis 360 offers tennis coaching services to interested parties. Delivery of these services is offered at the times and dates specified when signing up to various classes and Tennis 360 undertakes to deliver these services to the best of its' ability. In the event of inclement weather, make-up lessons may be offered. Any questions about our delivery policy should be directed to info@tennis360.com.au.
Refund and Returns Policy
If for any reason you are not satisfied with the services you have purchased please email info@tennis360.com.au within 7 days so that we can resolve any problems. Tennis 360 will not supply refunds or replacement lessons for non-attendance, however make-up lessons may be offered in the event of inclement weather.